Job completed for Water Mitigation Emergency Response Setup
Completion date: November 18, 2025
Location: Hilton Head Island, SC
Why did the customer contact us?
The customer contacted us because their high-end Hilton Head Island property experienced a severe water intrusion originating from an upper-level utility area. The moisture quickly spread through multiple structural levels—affecting hardwood floors, subflooring, framing, and the crawl space. Concerned about escalating damage, including buckling, delamination, and potential mold growth in the humid Lowcountry climate, the homeowner needed immediate, professional, IICRC-compliant water mitigation and documentation for their insurance claim.
Solutions provided:
A high-end property on Hilton Head Island, SC, recently experienced a severe water
intrusion incident originating from a compromised fixture or supply line within an upper-level utility space.
This event resulted in significant saturation across multiple structural planes, notably impacting first-floor
hardwood flooring, sub-surface framing, and the enclosed crawl space. The rapid moisture absorption in this
humid Lowcountry environment mandated immediate, IICRC S500-compliant water mitigation to preclude costly
secondary damage (e.g., buckling, delamination) and elevated microbial growth.
Kingsley Water Damage and Fire Clean Up mobilized our 24/7 team to address this complex
multi-level structural drying challenge. Our process involved non-destructive moisture mapping using thermal
hygrometers and specialized meters to delineate the precise boundaries of saturation. We deployed targeted
drying protocols, utilizing commercial-grade LGR (Low-Grain Refrigerant) dehumidifiers and positive pressure
drying systems (including specialized floor mats) for controlled moisture extraction from dense structural
components like hardwood. As an independent firm, we meticulously documented all drying metrics and protocols,
providing the homeowner with the necessary data to ensure their insurance claim fully covered the technical
scope of work, guaranteeing the Hilton Head Island property was efficiently returned to safe, equilibrium
moisture content (EMC) levels.
Team members on this project:
Joe Brisbon
