Job completed for Water Mitigation Emergency Response Setup

Completion date: November 18, 2025

Location: Hilton Head Island, SC

Why did the customer contact us?

Solutions provided:

A high-end property on Hilton Head Island, SC, recently experienced a severe water intrusion incident originating from a compromised fixture or supply line within an upper-level utility space. This event resulted in significant saturation across multiple structural planes, notably impacting first-floor hardwood flooring, sub-surface framing, and the enclosed crawl space. The rapid moisture absorption in this humid Lowcountry environment mandated immediate, IICRC S500-compliant water mitigation to preclude costly secondary damage (e.g., buckling, delamination) and elevated microbial growth.

Kingsley Water Damage and Fire Clean Up mobilized our 24/7 team to address this complex multi-level structural drying challenge. Our process involved non-destructive moisture mapping using thermal hygrometers and specialized meters to delineate the precise boundaries of saturation. We deployed targeted drying protocols, utilizing commercial-grade LGR (Low-Grain Refrigerant) dehumidifiers and positive pressure drying systems (including specialized floor mats) for controlled moisture extraction from dense structural components like hardwood. As an independent firm, we meticulously documented all drying metrics and protocols, providing the homeowner with the necessary data to ensure their insurance claim fully covered the technical scope of work, guaranteeing the Hilton Head Island property was efficiently returned to safe, equilibrium moisture content (EMC) levels.

Team members on this project:

Joe Brisbon